The website (hereinafter: the “Website”) is offered by:


Anouk De Vleesschauwer (hereinafter “VOCAL LOGOPEDIE”, “We” and “Us”)

Avenue Molière 188

1050 Ixelles


VAT BE 0671.693.623



Phone: 0479688853


Do not hesitate to contact us if you have any privacy-related questions. We promise you a quick answer!


1. Why this privacy statement?

Every person who visits the Website (hereinafter the “Visitor”) as well as anyone who uses our services (hereinafter the “Customer”) almost inevitably releases certain personal data. This personal data is information that allows us to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more personal data and you as a natural person. The Visitor and the Customer are hereinafter also jointly referred to as the “Data Subject”.

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Every reference in this Privacy Statement to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Through this Privacy Statement, every Data Subject is informed of the processing activities that VOCAL LOGOPEDIE can carry out with his personal data. VOCAL LOGOPEDIE reserves the right to change this Privacy Statement at any time. Any substantial change will be clearly reported to the Data Subject. We recommend that the Data Subject regularly consult this document.



2. Who processes your personal data?

2.1. Controller

VOCAL LOGOPEDIE determines alone or in collaboration with others which personal data is collected, as well as the purpose and means for the processing of these personal data. As a result, VOCAL LOGOPEDIE is a “controller” within the meaning of the GDPR.

VOCAL LOGOPEDIE has taken appropriate technical and organizational measures to protect the personal data of its Visitors and Customers. VOCAL LOGOPEDIE employs a variety of adequate security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. VOCAL LOGOPEDIE ensures that the personal data supplied is safely stored in a controlled environment.

2.2. Processor (s)

VOCAL LOGOPEDIE uses carefully selected “data processors” for the processing of the personal data of Visitors and Customers. A processor is a natural or legal person who processes personal data at the request of or on behalf of the controller. The processor is obliged to ensure the security and confidentiality of the personal data. The processor always acts according to the instructions of the controller.

VOCAL LOGOPEDIE uses the following categories of «processors»:

  • Companies we have engaged for marketing purposes;

  • Companies we have engaged for ICT technical support and hosting purposes;

  • Companies we have engaged for communication purposes (e.g. live chat on the website);

  • Companies that we have engaged for logistics purposes (e.g. order picking, delivery, etc.);

  • Companies we have engaged for analytical purposes;

  • Companies we have engaged for payment purposes.

With a view to optimal protection of the personal data of the Data Subjects, VOCAL LOGOPEDIE has made the necessary contractual arrangements with the above-mentioned data processors to ensure that they apply the same high standards as VOCAL LOGOPEDIE.


3. On what legal basis are your personal data processed?

In accordance with the GDPR, we process personal data on the following legal grounds:

Based on the performance of the agreement as agreed with the Client, or the exercise of pre-contractual steps taken at the request of the Data Subject; or

On the basis of compliance with legal or regulatory provisions regarding the management of the contractual relationship with the Customer, in particular billing;

Based on our legitimate interest in responding to information requests from Visitors and Customers;

Based on the explicit consent to send promotional offers (direct marketing) to Visitors.


4. Which personal data are processed?

VOCAL LOGOPEDIE undertakes to collect and process only those personal data that are relevant and necessary for the purposes for which they are processed.


How much and which personal data VOCAL LOGOPEDIE collects about you depends on your use of the Website and / or our services. The collection of personal data is further expanded as more intensive use is made of our Website and our services. In general, Customers will disclose more personal information than Visitors. Specifically, we process the following categories of personal data:

- Customers:

Personal identification data (name, first name, address, login data);

Contact details (telephone number and e-mail address);

Financial identification data (bank details);

Personal data (gender, age, date and place of birth, nationality);

Image recordings for online courses, workshops and group trajectories

These personal data are collected when the Customer places an order through our Website. Other personal data can be collected at a later date, for example in the context of our after-sales.

- Visitors:

Personal identification data (name, first name, address, login data);

Contact details (telephone number and e-mail address);

Electronic identification data (cookies, IP address);

These personal data are collected when you visit our Website and in particular when you fill in and send our contact form.


5. For what purposes are your personal data used?

The processing of your personal data is essential for the proper functioning of the Website and the related services. The collection of personal data is further expanded as the Data Subject makes more intensive use of our Website and our services.

The processing is done exclusively for the following specific purposes:

- Customers:

Customer management: customer administration, order management, deliveries, invoicing, creditworthiness checking, support and complaint monitoring.

Personalized marketing and advertising. In that case, the Customer always has the right to unsubscribe.

- Visitors:

Answering information requests via the contact form on the Website;

Personalized marketing and advertising if the Visitor has expressly agreed to this. In that case, the Visitor is free to withdraw his consent at any time.

Furthermore, the personal data of the Data Subject can also be used for the following purposes:

  • Dispute management.

  • Protection against fraud and violations.

In addition, we use cookies to recognize (the IP address of) Visitors and to offer them a personal user experience, to remember their technical choices and to detect and correct any errors on the Website. Please see our Cookie Policy [URL] for more information on how we use cookies.

When you visit the Website, some data is collected for statistical purposes. Such data is necessary to optimize the use of our Website. These data are: probable location of consultation, time and day of consultation, which pages were visited, etc. In order to optimally protect your privacy, these data are always anonymised.

The Data Subject always provides the personal data to VOCAL LOGOPEDIE himself / herself and can thus exercise a certain level of control. VOCAL LOGOPEDIE reserves the right to suspend or cancel certain operations if the required personal data is missing, incorrect or incomplete.


6. Who receives your personal data?

Your personal data will only be processed for internal use within VOCAL LOGOPEDIE. Your personal data will not be sold, passed on or communicated to third parties, unless you have given us your explicit consent in advance or when the transfer is necessary for the performance of the agreement or is required by law.


7. How long do we keep your personal data?

Your personal data will be kept for as long as this is necessary to pursue the set goals. They are deleted from our database when they are no longer necessary to pursue these purposes or if the Data Subject validly exercises the right to delete the personal data.


8. What are your rights?

8.1 Guarantee of a lawful and safe processing of the personal data

Your personal data is always processed for legitimate purposes, as set out in Article 5.
They are collected and processed in an appropriate, relevant and proportional manner, and are not kept longer than necessary to achieve the stated goals.

8.2 Right of access

If you can prove your identity, you have the right to obtain information about the processing of your personal data. You thus have the right to inspect the purposes of the processing, the categories of personal data, the categories of recipients to which the personal data are sent, the criteria that determine the period of data retention and the rights that you can exercise with regard to your personal data.

8.3 Right to rectification of personal data

Inaccurate or incomplete information can be corrected. You can also contact us with a request for change.

8.4 Right to erase your personal data

You also have the right to obtain the deletion of your personal data in the following cases:

  • Your personal data are no longer necessary for the stated purpose;

  • You withdraw your consent to the processing of your personal data and there is no other legal basis for processing your personal data;

  • You have lawfully objected to the processing of your personal data;

  • Your personal data is being processed unlawfully;

  • Your personal data must be deleted on the basis of a legal obligation.

The deletion of personal data is mainly related to visibility; it is possible that the deleted personal data will be temporarily stored.

8.5 Right to restriction of processing

In some cases you have the right to request restrictions on the processing of your personal data. This certainly applies in the event of a dispute regarding the accuracy of personal data, if the personal data is necessary in the context of legal proceedings or during the time necessary for VOCAL LOGOPEDIE to determine that you can validly exercise your right to erasure.

8.6 Right to object

You have the right to object at any time to the processing of your personal data for 'direct marketing' purposes, profiling purposes or purposes arising from the legitimate interests of the controller. VOCAL LOGOPEDIE will stop processing your personal data unless VOCAL LOGOPEDIE can demonstrate that there are compelling legal reasons for processing your personal data that override your right to object.

8.7 Right to data portability

You have the right to obtain the personal data provided to VOCAL LOGOPEDIE in a structured, commonly used and machine-readable form. You also have the right to transfer this personal data to another controller, unless this is technically impossible.

8.8 Right to withdraw your consent

You have the right to withdraw your consent at any time, for example if you have given it as a Visitor for direct marketing purposes.


9. How can you exercise your rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered letter to VOCAL LOGOPEDIE, Molièrelaan 188, 1050 Elsene or by e-mail to . We will answer as soon as possible, no later than one (1) month after receiving your request.


10. Possibility to file a complaint

If you have any comments or complaints about the way in which we handle your personal data, we ask you to report them to us first. In this way we can reach an amicable solution in mutual consultation.


If, after this notification, you are still not satisfied with the processing of your personal data by VOCAL LOGOPEDIE, you have the right to file a complaint with the competent supervisory authority (for Belgium: https: //www. data protection authority . be /) .




© 2020 deJuristen ICT law & intellectual property ( ). The information provided is protected by copyright, so that the information may not be reproduced or communicated without the prior written permission of deJuristen ( ). All applicable intellectual property rights are thus retained.



Voice Training Centre bv

Molièrelaan 188 - 1050 Elsene


BE98 7390 2142 6893

+32 479 688 853

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All prices are always inclusive of VAT. (speech therapy and psychology are exempt from VAT)

© 2017 Vocal Speech Therapy - All rights reserved